Return & Exchange Policy
Return & Exchange Policy
14-Day Return Policy
We want you to love your SL by Sigalit sandals. If your purchase isn't the perfect fit, you may request a return within 14 days of delivery.
Return Eligibility
To qualify for a return, items must meet the following conditions:
Shoes must be unworn, unused, and in their original condition.
Shoes may only be tried on indoors on a clean, soft surface.
Original packaging, including the shoe box, must be included.
Items showing signs of wear, damage, or alteration are not eligible for return.
Return Shipping
For returns due to size selection, personal preference, or a change of mind, customers are responsible for the cost of return shipping. Once your return request has been approved, we will provide a prepaid return shipping label for your convenience. A $12 return shipping fee will be deducted from your refund.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. After reviewing the issue, we will provide a prepaid return shipping label at no cost to you.
Original shipping charges are non-refundable.
How to Return an Item
Submit a return request using our Return Request Form.
Wait for your Return Authorization (RA) approval.
Once approved, we will email you:
Your Return Authorization (RA) number.
A prepaid return shipping label.
Detailed return instructions.
Pack the item securely in its original packaging and include your RA number.
Attach the provided return shipping label and ship your package according to the instructions.
Please do not return items without an approved Return Authorization (RA) number. Unauthorized returns may be refused.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method.
Please allow additional time for your payment provider to process the refund. Original shipping charges are non-refundable.
Exchanges
If you would like to exchange your sandals for a different size or color, submit a return request through our Return Request Form and select Exchange.
After your return has been approved and received, we will ship your replacement item, subject to product availability.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery. We will review the issue promptly and, if approved, provide a prepaid return shipping label and arrange a replacement or refund, as appropriate.
